Our main operations are carried in The USA, accompanied by our Support Center in US and Warehouses in US and Asia.
IS YOUR SITE SAFE?
This site is 100% secure and meets the security standards for transactions like any E-commerce site. The site you visit is on a server in HTTPS (the small green padlock that is on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping basket" and everything related to the payment of orders.
CAN I ORDER SAFELY?
On this site, ALL PAGES are secure and cannot be pirated or cannot be the target of malware. Then, we took the services of the world leader in website protection DigiCert, which keeps watching every second of all the data that pass through this site. Right, it's there, it's watching, and it makes sure nobody tries to hack the system. And finally, regarding the regulation, we use Paypal who are the references in terms of the security of transactions on the Internet. In summary, walking around and ordering on SmartGear Factory is 100% safe and secure.
HOW QUICKLY DO YOU RESPOND TO EMAIL QUERIES?
We answer emails between 1 & 2 business days.
Our friendly and well-trained customer service team is at your service.
Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as pleasant as possible.
WHERE ARE YOU BASED?
COUPON CODE ISN'T WORKING?
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT IS THE SHIPPING PRICE?
DO YOU SHIP INTERNATIONALLY?
Yes, FREE Worldwide Shipping
HOW LONG WILL IT TAKE TO GET MY ORDER?
It takes 1-2 business days to process the order and 7-15 for shipping. COVID-19 has affected shipping times worldwide, so we thank you for your patience.
DO I NEED TO PAY ANY CUSTOMS?
Due to high demand of some of our products, sometimes it will be shipped from our overseas warehouses directly to you. In the rare event of a customs charge, this will be the responsibility of the customer. ruxhome.com is not responsible for any delay, damage, or additional fees, imposed by customs.
If you don't pay these local/import customs duties or taxes, then the Product could be returned to our warehouse or possibly destroyed if it is too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any laws in any such country.
MY ORDER IS ONLY PARTIALLY SHIPPED/ WHY DIDN'T MY ORDER COME ON ONE PACKAGE?
We ship your order from various warehouses (US, Asia). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means order containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all your items at once...they will get to you!